the zernike group
privacy

the zernike group
privacy

Privacy Is a Fundamental Human Right:

At The Zernike Group Media, we believe privacy is a fundamental human right. Your digital content and personal information deserve the highest level of protection.

Unlike other digital marketing agencies that leverage your data for their own gain, we take a fundamentally different approach. Your information exists to serve you, not us. Every decision we make regarding your data centers on this principle.

We take every precaution to ensure the confidentiality and privacy of your content. When you choose The Zernike Group Media, you're choosing a partner who respects your boundaries and protects what matters most.

PRIVACY POLICY

Effective Date: May 1, 2025

1. INTRODUCTION AND OVERVIEW

This comprehensive Privacy Policy ("Policy") governs the manner in which The Zernike Group Media, a provider of premium digital marketing and content creation services ("we," "our," "us," or the "Company"), collects, uses, maintains, discloses, and safeguards information obtained from clients, website visitors, and service recipients (collectively referred to as "you" or "Users"). We recognize the importance of protecting your personal information and are committed to processing your data with the utmost respect for your privacy rights. This document outlines our practices regarding the handling of your information and the choices available to you concerning the use of your data.

The Zernike Group Media places the highest priority on maintaining the confidentiality, integrity, and security of all personal information entrusted to us by our valued clients and stakeholders. We have developed this Policy to demonstrate our unwavering commitment to respecting and protecting your privacy in accordance with applicable privacy laws and industry best practices.

2. INFORMATION COLLECTION

2.1 Categories of Personal Information

In the course of providing our digital marketing and content creation services, we may collect various categories of personal information, including but not limited to:

  • Contact Information: This encompasses electronic mail (email) addresses, telephone numbers (including mobile and landline), and physical mailing addresses that enable us to communicate with you regarding our services, account-related matters, and promotional communications (subject to your preferences and applicable law).

  • Identification Information: We collect certain identifying information necessary to authenticate your identity, verify your account access, and ensure the security and integrity of our service platforms. This information is collected and maintained for the sole purpose of facilitating secure communications and transactions between our Company and you.

2.2 Methods of Collection

The aforementioned personal information may be collected through various channels, including but not limited to:

  • Direct communications initiated by you, such as when you engage our services, contact our customer support team, or request information about our offerings

  • Account registration and service subscription processes

  • Business transactions and contractual relationships

  • Correspondence related to service delivery and client satisfaction

3. USE OF COLLECTED INFORMATION

3.1 Primary Purposes

The Zernike Group Media utilizes the personal information we collect exclusively for legitimate business purposes directly connected to the provision of our services. Specifically, we use your information for the following purposes:

  • Facilitating effective communication regarding service updates, account information, and responses to your inquiries

  • Delivering the digital marketing and content creation services you have requested, in accordance with our contractual obligations

  • Implementing and maintaining robust security measures to protect the integrity of our service platforms and your account information

  • Addressing your questions, concerns, and support requests in a timely and efficient manner

  • Fulfilling our contractual commitments and service agreements to ensure your complete satisfaction

3.2 Limitations on Use

We strictly limit the use of your personal information to the purposes explicitly stated in this Policy. Your information will not be utilized for any purpose incompatible with those outlined herein without obtaining your prior consent, except as required by applicable law.

4. INFORMATION SHARING AND DISCLOSURE PRACTICES

4.1 Limited Disclosure Philosophy

The Zernike Group Media adheres to a strict philosophy of limited disclosure regarding your personal information. We categorically do not sell, rent, lease, or otherwise trade your personal information with third parties for their independent marketing purposes or commercial exploitation.

4.2 Authorized Disclosure Circumstances

We may share your information only under the following limited circumstances:

  • Service Providers: Disclosure to selected third-party service providers that are essential to deliver our products and services (such as Square Point of Sale system for payment processing). All such providers are bound by contractual obligations to protect the confidentiality and security of your information and may only process your data for the specific purposes designated by The Zernike Group Media.

  • Legal Requirements: Disclosure as required by applicable law, including to comply with a subpoena, court order, or similar legal process served on our Company.

  • Protection of Rights and Safety: When we believe, in good faith and based on reasonable grounds, that disclosure is necessary to: (i) protect and defend the rights, property, or safety of The Zernike Group Media, our clients, or the public; (ii) prevent or investigate possible wrongdoing in connection with our services; (iii) respond to governmental requests; or (iv) protect against legal liability.

5. DATA SECURITY MEASURES

5.1 Technical and Organizational Safeguards

The protection of your personal information is of paramount importance to The Zernike Group Media. We implement and maintain comprehensive technical, administrative, and physical safeguards designed to protect the security, confidentiality, and integrity of your personal information. Our data protection infrastructure includes:

  • Storage of information on secure Google Cloud service platforms that employ industry-standard encryption and security protocols

  • Utilization of physically secure Solid State Drives (SSDs) with access restricted to authorized personnel only

  • Implementation of access controls, including password protection and authentication mechanisms

  • Regular security assessments and continuous monitoring for unauthorized access attempts

5.2 Security Limitations Disclosure

While we are deeply committed to implementing commercially reasonable security measures to protect your personal information, we acknowledge that no method of electronic transmission or storage is 100% secure. Despite our best efforts and comprehensive security measures, we cannot guarantee absolute security against unauthorized access or other security threats. We continually assess and enhance our security protocols to mitigate potential risks.

6. USER RIGHTS REGARDING PERSONAL INFORMATION

6.1 Comprehensive Rights Framework

The Zernike Group Media respects and acknowledges your fundamental rights concerning your personal information. As a user of our services, you are entitled to exercise the following rights with respect to your personal data:

  • Right of Access: You have the right to request and obtain confirmation as to whether we process your personal information and, if applicable, to access and review the personal information we maintain about you.

  • Right to Rectification: You may request that we correct any inaccuracies or complete any incomplete personal information we maintain about you.

  • Right to Erasure: You possess the right to request the deletion of your personal information from our systems and records by submitting a formal deletion request through our dedicated portal at zernike.us/ticket.

  • Right to Restrict Processing: You have the right to request that we cease or limit certain processing activities related to your personal information.

  • Right to Object: You may object to the processing of your personal information for direct marketing purposes and request to be removed from our marketing communication lists.

6.2 Exercise of Rights

To exercise any of the aforementioned rights, please submit your request through our designated user rights portal at zernike.us/ticket. We are committed to responding to legitimate requests in a timely manner, typically within thirty (30) calendar days, unless exceptional circumstances require additional processing time.

7. COOKIES AND TRACKING TECHNOLOGIES POLICY

7.1 No-Cookie Policy

The Zernike Group Media maintains a strict no-cookie policy across our digital platforms and websites. We do not utilize cookies, web beacons, pixel tags, or similar tracking technologies to collect information about your online activities or preferences.

7.2 Technical Session Data

While we do not employ tracking cookies, our systems may collect certain technical information required for the proper functioning of our digital services, such as IP addresses and browser types. This information is used solely for system administration purposes, troubleshooting, and maintaining the security and operational efficiency of our platforms.

8. CHILDREN'S PRIVACY PROTECTIONS

8.1 Age Restrictions

The services provided by The Zernike Group Media are designed for and directed to individuals who are at least eighteen (18) years of age or older. We do not knowingly solicit, collect, or maintain personal information from individuals under the age of eighteen (18).

8.2 Inadvertent Collection Protocol

In the event we discover or have reason to believe that we have inadvertently collected personal information from a person under the age of eighteen (18), we will promptly take all reasonable measures to delete such information from our records and terminate the relevant account, if applicable.

9. POLICY UPDATES AND MODIFICATIONS

9.1 Revision Process

The Zernike Group Media reserves the right to modify, amend, or update this Privacy Policy at our discretion to reflect changes in our information practices, applicable laws, or service offerings. When we make material changes to this Policy, we will notify users by updating the effective date displayed at the beginning of this document and, where appropriate, providing additional notification through direct communication channels.

9.2 Review Recommendation

We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and protect your personal information. Your continued use of our services following the posting of changes to this Policy constitutes your acceptance of such changes.

10. CONTACT INFORMATION AND INQUIRIES

10.1 Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our team at zernike.us/ticket

10.2 Response Commitment

We are committed to addressing your privacy concerns promptly and thoroughly. All legitimate inquiries will receive a response within a reasonable timeframe, typically not exceeding thirty (30) business days from receipt.